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 HOMEPAGE/HELP/USING OUR WEBSITE

Common problems


Some of the common problems users experience on our site are detailed below. If you have a problem that is not explained, please contact the [email protected].

I can't find the information I need

If you're having trouble locating the information you need on our website, you could either search for it or look at our site map.

I can't download something

Find out more about downloading information (including application forms and guidance)

A page I have clicked on won't open or produced an error message

Please report this to the [email protected], with full details of which page you were trying to open.

When I open a PDF document, it is completely illegible, produces an error message or won't open

Please check that you have the most up-to-date version of Adobe Acrobat Reader on your computer. You can download this from the Adobe website. Also check that you are not trying to open a PDF file from another program, such as Microsoft Word.